Features

Avid Enterprise Support provides the highest level of coverage for the most complex environments, including high-end broadcast companies and networked post production facilities whose critical operations rely on Avid. In environments where even minutes of system downtime can have major impact on operations and loss of revenue, Enterprise Support delivers unprecedented personal service with proactive technology support.

All Uptime support services plus:

• Response time: 15 minutes in system-critical problems (transmitter)
• Fixed support team
• Advance replacement of hardware components: The same Day
• Regular support test
• Individual support alerts
• Annual virtual system integrity checks
• Workflow support, including third-party applications
• Quarterly Report Card
• Customer Champion
• Optional: On-Site Support - the following day (subject to charge)

More products from Avid

Downloads

• Avid Support
  (german) PDF, 1.77 MB
• Avid Support
  (english) PDF, 1.72 MB

Contact data

Hamburg

BPM Broadcast &
Professional Media GmbH

Obenhauptstraße 15
D-22335 Hamburg

Tel. +49 (0) 40 / 55 76 24-0
Fax +49 (0) 40 / 55 76 24-25

info@bpm-media.de

Business hours

Mon. - Fri.: 9 a.m. to 6 p.m.

Berlin

BPM Broadcast &
Professional Media GmbH

Am Borsigturm 58
D-13507 Berlin

Tel. +49 (0) 30 / 91 68 49-0
Fax +49 (0) 30 / 91 68 49-25

info@bpm-media.de

Business hours

Mon. - Fri.: 9 a.m. to 6 p.m.