Features

Avid Uptime Support is designed for small to mid-sized broadcasters, post-production and other recording facilities requiring system support beyond normal business hours. Uptime provides round-the-clock access to assisted support and rapid access to onsite and materials.

All Priority Support services plus:

• Technical support: 7 days at 24 hours
• Response time: 1 hour at system-critical problems (transmitter)
• Editing by priority
• Advance replacement of hardware components: Within one working day
• Optional: On-site support - within two working days (subject to charge)

More products from Avid

Downloads

• Avid Support
  (german) PDF, 1.77 MB
• Avid Support
  (english) PDF, 1.72 MB

Contact data

Hamburg

BPM Broadcast &
Professional Media GmbH

Obenhauptstraße 15
D-22335 Hamburg

Tel. +49 (0) 40 / 55 76 24-0
Fax +49 (0) 40 / 55 76 24-25

info@bpm-media.de

Business hours

Mon. - Fri.: 9 a.m. to 6 p.m.

Berlin

BPM Broadcast &
Professional Media GmbH

Am Borsigturm 58
D-13507 Berlin

Tel. +49 (0) 30 / 91 68 49-0
Fax +49 (0) 30 / 91 68 49-25

info@bpm-media.de

Business hours

Mon. - Fri.: 9 a.m. to 6 p.m.